Due to the perishable nature of our products full refunds are limited to 72 hours prior to the time of delivery of plants. Any number of plants can also be returned DIRECTLY to the driver while on-site with the exception of full packages losing a $175 administration fee. Once delivery driver has left the property plants are no longer returnable or refundable.
Refunds Prior to Delivery
We offer full refunds up until three days prior to your scheduled delivery date.
Refunds at Time of Delivery
Plants can be returned AT THE TIME OF DELIVERY by returning them to the delivery driver / on the delivery truck which they are delivered on. Once plants have been received on site and signed off on by the recipient no refunds or exchanges are allowed.
One gallon plants will be small and immature at time of delivery. The majority of native plants adapt and grow very quickly once properly transplanted in well prepared soil. A 5-10% loss of plant life is not uncommon due to the shock of transplant. Adequate drainage is essential to the health and survival of drought tolerant plants.